At COSVALVE, we value our customers and want you to enjoy a worry-free shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility
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You may request a return within 30 days of receiving your item.
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To be eligible for a return, the item must be:
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Unused and in its original condition
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In its original packaging, with all accessories and manuals included
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items cannot be returned, including:
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Products damaged due to misuse, accidents, or unauthorized repairs
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Items without original packaging or missing accessories
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Clearance or final sale items (if marked as non-returnable at purchase)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange your item for the same product, please contact us first.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund at no extra cost.
How to Start a Return
To initiate a return or refund request, please contact our customer service team at:
Please include the following details in your email:
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Your order number
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The item(s) you wish to return or exchange
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A brief description of the issue (and photos if applicable)
Our team will guide you through the return process.
Need Help?
For any questions about your order, returns, or warranty, feel free to reach out to us at [email protected]. We’re always here to assist you.